NOTES ON AI & WORK
Less busywork. More business.
I believe every company should build software around the way it works. These are my thoughts on giving AI real responsibility, freeing up your team, and measuring what actually improves.
AI customer support: answer from your policies, not a guess
How mid-sized businesses can build AI customer support around approved policies, current records, clear handoffs and checks that measure real work saved.
AI sales follow-up: connect your CRM before automating messages
A practical AI sales follow-up workflow for mid-sized businesses: use current CRM context, review drafts, prevent duplicates and measure the work saved.
Build or buy AI software? A practical guide for mid-sized businesses
When should your business buy an AI tool, build custom software, or combine the two? A practical guide to workflow fit, integration, cost and ownership.
Every business needs its own software in the AI era
Why mid-sized businesses should build AI software around their own workflows, and how to start with one process that wastes time every week.
AI agents for mid-sized businesses: give them a real job
Practical AI agent workflows for sales, customer support, and operations. How to turn a chatbot into an assistant that completes useful work.
How to measure AI productivity: a 30-day business pilot
A practical 30-day plan for measuring AI efficiency in your business, including review time, errors, costs, and a realistic 50% time-saving target.